Terms & conditions for the AV1 Assistant app


No Isolation, company reg. no 815 716 272, offers a product and a service intended for children and young people suffering from long-term illness. The product consists of an avatar (“AV1”) and an application (the “Application”) which together form the product (the “Product”). The purpose behind the Product is to allow children and young people suffering from long-term illnesses to participate, as far as possible, in daily activities with their friends and classmates. The child’s friends may for example bring AV1 on trips, in the classroom or to a football game. Meanwhile, the child can observe and take part in what their friends are doing from his or her tablet or smartphone through a transmission of sound and picture to the Application and sound to the AV1. The transmission occurs through the Application. The Application does not store picture and/or sound. Furthermore, only the child may log on to use the Product. For more information on the Product and how it works, please see the AV1 page.

In addition to the Product, No Isolation offers a corresponding app (“AV1 Assistant app”). The app is used by teachers, parents, or others (“Assistants”) to help the user manage their AV1. The app contains information about the robot’s battery percentage, wifi connection, and other technical information relevant to the Assistants.

This document and the information herein are the terms and conditions for the AV1 Assistant Application (the “Agreement” or “Application Terms”).

The users of the AV1 Assistant app (“Users”) are the Assistants who have access to the AV1 Assistant Application. The Application Terms are binding on all Users.

Personal Data and Information Security

All data, information and material of any kind provided to No Isolation by the Users, including personal data will be processed in accordance with applicable laws for data protection. For more information about our processing of data, please see the corresponding privacy statement.

Term of the Agreement

Unless terminated earlier pursuant to this Agreement, this Agreement shall commence on the date the AV1 Assistant Application is downloaded. This Agreement shall terminate when the User deletes the Application.

Breach and termination of service

If one of the parties materially breaches its obligations under the Agreement and such breach is not remedied within thirty (30) days following written notice from the other party, such party may terminate the Agreement with immediate effect.

No Isolation reserves the right to make the AV1 Assistant Application unavailable to the User if these Application Terms are not complied with. It is in No Isolation's discretionary authority to determine such exclusion, but No Isolation undertakes to give a reasoned explanation of its decision upon request. No Isolation shall not be held financially liable in this regard. No Isolation shall further have the right to terminate this Agreement in case of a breach of the Application Terms, such as abuse of the service, including, but not limited to, the taking of screenshots, use of the Product by multiple Users simultaneously, use of the Product in violation of these Application Terms or if other reasonable cause exists.

User Responsibility

User is responsible for all actions taken when using the AV1 Assistant Application. The User undertakes to hold No Isolation harmless from any third party claims due to User’s use of the AV1 Assistant Application in breach of these Application Terms. This also applies to use in breach of applicable laws and regulations.

Limitation of liability

Save as expressly stipulated herein, No Isolation is not liable for any direct or indirect loss or damage, unless caused intentionally or by gross negligence on the part of No Isolation, or unless liability is established pursuant to mandatory law.

Except as expressly set forth in this clause 7, No Isolation is not responsible for any further financial losses the User may suffer as a result of using the AV1 Assistant Application. The AV1 Assistant Application is provided on an “as-is” basis and is used on User’s own risk.

Updates and maintenance

No Isolation reserves the right to undertake necessary maintenance work on the AV1 Assistant Application. No Isolation will endeavor to perform such maintenance without unnecessary disturbance to the Users. No Isolation shall not be held liable for any lack of access to the AV1 Assistant Application due to necessary maintenance or upgrade work.

Intellectual Property Rights

The content of the AV1 Assistant Application as well as all associated copyrights and other intellectual property rights belong to No Isolation and is No Isolation’s property. Users are responsible for ensuring that their use of the AV1 Assistant Application is in compliance with No Isolation’s intellectual property rights.

User may from time to time provide suggestions, comments for enhancements or functionality or other feedback (“Feedback”) to No Isolation with respect to the AV1 Assistant Application or other intellectual property rights belonging to No Isolation. No Isolation shall in its sole discretion determine whether or not to proceed with the development of such Feedback. By giving their Feedback the User acknowledges that No Isolation is given sole ownership of the Feedback, and that no sums are payable by No Isolation for such Feedback, neither at the date of the Feedback nor in the future.

Force Majeure

No Isolation shall not be liable towards the Users for delayed or non-performance of its obligations pursuant to this Agreement, in whole or in part, as a result of a cause beyond its reasonable control and without its fault or negligence, including, but not limited to, governmental Regulations, strikes, lockout, export or import restrictions, acts of war, epidemics, fire, communication line failures, power failures, earthquakes, floods, blizzard, or other natural disasters (a “Force Majeure Event”). Delays in performing obligations due to a Force Majeure Event shall automatically extend the deadline for performing such obligations for a period equal to the duration of such Force Majeure Event.

Amendments to the Application Terms

No Isolation reserves the right to amend the Application Terms in the Agreement period. It is the Users’ responsibility to keep updated on the Application Terms in force from time to time, but if any material amendments are made, the Users will be notified. If the Users continue to use the Product after an amendment is made, the Users shall be deemed to have accepted the amendment(s).

Governing Law and Dispute Resolution

This Agreement shall be governed by and construed in accordance with the laws of Norway. In the event of a dispute arising out of or in connection with this Agreement, the Parties shall in good faith attempt to resolve the dispute through negotiations. Any dispute which the Parties fail to resolve amicably within a reasonable period of time may be brought before the ordinary courts of Norway. The Parties submit to the exclusive jurisdiction of Oslo District Court.