Privacy Statement and cookies
No Isolation is GDPR compliant.
Privacy Statement and cookies
No Isolation is GDPR compliant.
This policy describes how we collect and process personal data about our customers and users of our products and services. All references to “we” and “us” refer to the Norwegian company No Isolation AS and its subsidiaries located in the European Union/European Economic Area. If you have any questions, you are always welcome to contact us at contact@noisolation.com.
Our products and services feature video stream transmission, among other functions. All video streams transmitted through our products and services are encrypted and inaccessible to anyone but the people on each end of the transmission. The data is only stored ephemerally and deleted immediately after the transmission is concluded. For Komp, we also process pictures and messages. These pictures and messages are stored safely in the cloud, only accessible to technical staff working under strict obligations of confidentiality.
In addition to the data transmitted through video streams, we collect customer data, user profile data and contact data from anyone who has requested information from us. In the following, we will describe in further detail what types of personal data we collect, how we process it and what rights you have as a data subject.
The information we collect and how we use your information
Customer Data
When you conclude a subscription agreement with us or buy a product from our website, we collect the following data about you:
name
phone number
email address
delivery address
payment details
The information is stored for the duration of the customer agreement in order to administer the customer relationship we have with you. We may continue to store the information after the expiration of the agreement for the following reasons:
Bookkeeping (we have a duty to store accounting information for 5 years in accordance with Norwegian law)
Collecting any outstanding amounts (if you still owe us money after the expiration of the agreement)
Defend any legal claims (if we are in dispute over the rights or obligations of the agreement)
Komp
User data
All Komp app users register with a user profile. You are requested to provide the following information:
Profile picture
Username
Phone number
This information is used to identify you on the Komp device (e.g. if you start a video call), and is accessible for all the app users connected to the same Komp as you. It is also accessible to No Isolation through our internal CRM system for support and security reasons.
Your data is deleted when you discontinue your user profile or if the Komp device is reset (if the device is registered on a new customer or returned to us).
AV1
No personal data is required to use the AV1 application. If you want to contact our support team after our opening hours you will be given the option to give us your email address so we can contact you the following day.
Log data
We collect the following log data when you use AV1 in order to provide technical support, give proactive support, ensure correct billing and maintain adequate information security:
Video stream session length and quality
Date and time of a video stream
WiFi network information
Connection strength
Cellular network information
The AV1 device is not registered on the user, but the customer of the device. Hence, the log data will not be traceable to the individual user of the device, such as children. The log data may be associated with the customer as long as the device is registered on the customer. Only technical personnel working under strict obligations of confidentiality have access to the above-mentioned categories of data. The log data is never disseminated to third parties unless required by law.
Our admin tool
If you are a customer with (typically) more than one product to manage, you might opt to use our Admin tool, wherein you can organise and see the status of your products. We offer this so you can administer your products yourself. If you want a Data Processing Agreement for your Admin tool, please feel free to contact us.
If you have access to the Admin tool you are requested to provide:
Email address
Name
Address
Subscription to waitlists, newsletters and request for information
If you contact us or subscribe to a waiting list or to one of our newsletters, we collect the following data:
Waiting list subscription: location (country of residence) and email address
Newsletter subscription: email address
Chat: you may chat with us without providing any personal data, but you can give us your email address so we can contact you again
Email contact: if you contact us by email we store the correspondence in order to respond to your requests.
We need your consent to keep you on waiting lists and newsletter subscriptions. You may at any time withdraw your consent to be on such lists and we will correspondingly delete your personal data.
Chat logs and email correspondence is kept for one (1) year in the case you contact us again for a similar inquiry. You may nevertheless at any time request us to delete such data if you want to.
If you are a customer, we retain the chat logs and email correspondence as long as you are an active customer in order to give you the best possible customer support. The information may also be necessary to retain in relation to customer complaints or returns. You may request us to delete chat logs and email correspondence. We will consider your request reasonably. If we decide to retain your data, we will explain our reasons for doing so in a timely manner.
Your rights as a data subject
If you have any questions about how we process your personal data, we will provide you with an answer to your inquiry in a timely manner. You may also request us to:
Provide you with all the personal data we have stored about you
Correct any errors in the personal data we have stored about you
Delete any personal data we have stored about you if we do not longer have a legal reason to retain it.
You may at any time file a complaint to the data processing authorities in your country if you are displeased with how we process your personal data.
Our data processors
A complete list of subcontractors are availabe at our website: https://www.noisolation.com/legal
Information security
No Isolation has strict policies for data security, including, but not limited to, strict need-to-know access, two-factor authentication, and physical, contractual and digital protections for our data. We will never share your personal information with third parties that are not mentioned in our Privacy Statement or Terms and Conditions unless you give your explicit consent.
Last updated: December 18th, 2022
Cookies and terms of use
FullStory
Session recordings to improve the website
Drip
Sending personalised emails based on website activity
HubSpot
Our CRM (Customer Relationship Management) system
RankScience
SEO A/B testing
Craft CMS
Our CMS (Content Management System)
Segment
Tag management
Drift
Our chat tool
Mixpanel
Web analytics
Targeted ads based on website activity
Google (Analytic, Tagmanager AdWords)
Web analytics, targeted ads and ads retargeting
Piwik PRO Analytics
We use Piwik PRO Analytics Suite as our website/app analytics software and consent management tool. We collect data about website visitors based on cookies. The collected information may include a visitor’s IP address, operating system, browser ID, browsing activity and other information. See the scope of data collected by Piwik PRO.
We calculate metrics like bounce rate, page views, sessions and the like to understand how our website/app is used. We may also create visitors’ profiles based on browsing history to analyze visitor behavior, show personalized content and run online campaigns.
We host our solution on Microsoft Azure in Germany, and the data is stored for 14/25 months.
The purpose of data processing: analytics and conversion tracking based on consent. Legal basis: Art. 6 (1)(a) GDPR.
Piwik PRO does not send the data about you to any other sub-processors or third parties and does not use it for its own purposes. For more, read Piwik PRO’s privacy policy.